[Resolved]  Bikanervala / Bikano — received expired food products, short quantity & misleading after sales service

Address:New Delhi, Delhi

I had booked an order of assorted food products (Soanpapdi, namkeens and ready to eat packets) vide order no.[protected] on 13th feb 2018.

Received delivery next day with shocking contents as under:

One product (Khokha bhujia sev) was expired on the same day!!
One product (Palak paneer) was expiring very soon.
One product (Shahi mixture) short quantity - 2 pkts of 400gm each, while payment was for 1000 gms as sold on their website.

Some other products were manufactured months earlier with short remaining shelf life.

Further all items were just dumped in an oversized carton which has damaged/crushed the contents of soft namkeens. The packaging is very poor and unfit for transit by air.

If above was not bad enough, the worst was to come. After sales service. Several complaints bounced back with a message mailbox full. Then received an email on 17/feb/2018 informing "this is to inform you that replacement has been resent yesterday. It will be delivered with in 2-3 days". This proved false as nothing was received and they were evasive to provide tracking number.

After further reminders, on 23/feb a lady informed 'it was not sent before as her manager hasn't signed release paper yet' and they will provide tracking number by close of day. This has again proved false as not received any communication and neither they have bothered to reply my messages since.

I suspect the remaining products will also pass the best by dates by the time they resolve above with such delaying/misleading tactics.

Our reason of buying from them (By paying exorbitant courier charge) was to receive fresh products in original and good condition, after their watching their glossy website. As food is perishable and affects health, it is surprising to see such attitude from a manufacturer.

If we cannot get satisfactory replacements by monday 26/feb/2018, we would like to return back the whole order and expect a full refund from them to resolve the matter.

Thank you.
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Mar 13, 2018
Complaint marked as Resolved 
They sent replacement and short shipped item.
Bikanervala / Bikano customer support has been notified about the posted complaint.
Feb 24, 2018
Updated by Roger123456
Their website says:
"To transform the traditional heritage of Indian taste to Modernised India’s processed food, Bikanervala begun the revolution as “Bikano” and started manufacturing Indian food with International standards and expectation.
We produce internationally acclaimed packaged sweets, namkeens, snacks, papads, and sharbats."

Regret that their 'expired and about to expire' products sent for our online purchase is totally opposite of international standards and expectation. Unprofessional, misguiding and false information given by their after sales.
Feb 24, 2018
Updated by Roger123456
Correction: The date mentioned 23/Feb is mistyped... it was actually 22/Feb..
Complaint comments 


sir app apne expired material ka kya karte ho app apna expired material un logo ko kyu dete ho jo log is maal ko market mai sale krte h

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    Bikanervala / Bikano Phone
    +91 11 4700 6700
    Bikanervala / Bikano Address
    A-28, Lawrence Road, Lawrence Road Colony, Block C 6, Wazirpur Industrial Area, Tri Nagar, New Delhi, Delhi, India - 110035
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