Bikanervala / Bikano — refund process has not been started yet.

Address:	New Delhi, Delhi, 110092
Website:	www.bikanervala.com

I ordered 2 items on 29 may 2018. First time, when i ordered, it was showing order has been cancelled and amount was already deducted from my bank account so i started transaction 2nd time. Again it was showing order has been cancelled and again amount was deducted from my account. Si i called to customer care. She said, our website shows that order has been cancelled until we recieve money. So i told her to refund the money for first order and to deliver the second order. She told, ok mam i am initiating refund process for your 2nd order.
Website is also showing on hold status for that order (Order no.
[protected]. Customer care is not responding.
Please provide the solution of this problem asap.