[Resolved] Bikanervala / Bikano — Stone found in namkeen navratan.

Sulagna Saha

from Delhi, Delhi

Feb 26, 2017

Address: New Delhi, Delhi, 110035

Website: www.bikano.com

I bought Bikano navratan mixture namkeen having batch number B1ACF17 from Amazon under Rs. 99 super saver pack.
Today I opened and started eating, suddenly I got a very hard hit on my teeth. I was surprised, a giant stone was in namkeen.
Now what I expect hygiene if they are unable to set aside stone from namkeen.
God knows what a is there internal quality check.
Food Department of Government should check its quality instead of sitting idle after issuing fssai certificate.

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Apr 1, 2017

Complaint marked as Resolved

Bikanervala / Bikano customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Bikanervala / Bikano Customer Care's response Dear Sulagna Saha,
We regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply. Thanks

Verified Support

Apr 03, 2017

Bikanervala / Bikano Customer Care's response Dear Sulagna,
We believe our team contacted you and have taken a proper note of your complaint and the same has been resolved amicably. We look forward to see you soon again.
We would also request you to share your feedback if you feel satisfied with our Customer support at [protected]@bikanervala.com
Best Regards,
Bikano

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Comments

pespro

from Bengaluru, Karnataka

Feb 27, 2017

Food Safety dept.will act based on the complaints received only. It is upto the manufacturer to follow good manufacturing practices to avoid such foreign matter inside packed stuff.

sj12071996

May 5, 2017

We buy sweets from your name shop just because as a gorm of trust and purity but. What we are geeting is ginding insects in out sweets this type of service will not be appreciated . As from now will not look forward to but stuff from your shop and will tell others also not to do soo .