[Resolved] Billdesk — amount deducted from bank but not credited to wbsedcl, failure of transaction but no money refund till date, transaction id: lsbi[protected]

Sir,

I have made a quotation payment (Application no. [protected], for new connection) of 2nd december 2017 for 4917/- via billdesk payment gateway, for wbsedcl. Amount got debited from my bank account but still showing payment remains in pending stage in wbsedcl portal. I contacted wbsedcl, but companies responding that payment is pending..

Wbsedcl (Siliguri power house ccc) informed that the said payment has not been received wbsedcl system, amount not shown in wbsedcl account.

I have paid my quotation amount for new connection on 02.12.17 through billdesk payment gateway, for wbsedcl. But still payment is not showing in portal.

Please find my below details & kindly do the needful

Transaction details -

Transaction id: lsbi[protected]
Date: 02/12/2017 time - 19:22:43
Payment gateway: billdeskn
Billing off: power house ccc-3412503
Bp. No: 9999
Reference id :
Application number : [protected]
Payment mode : e-payment
Received : rs. 4917.00

With thanks

Shyamal chand