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Billdesk — BESCOM Bill payment failed and amount deducted from bank account

I made a bill payment to BESCOm through Billdesk the amount of Rs 5005 got deducted from my bank account but the payment transaction is failed as per Transaction Status and neither the bill payment is reflected in BESCOM nor the amount is refunded in to my Bank account.

Kindly find transaction details as below and please do update.

Transaction ID : HICI[protected]
Transaction ref number : 10738173
account Id : [protected]
BESCOM Bill payment failed and amount deducted from bank account
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Complaint Status


[Jan 23, 2017] BillDesk customer support has been notified about the posted complaint.
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