Billdesk — bill desk - money deducted from account but not reached to bses

Address:

110092

I have paid bses yamuna power limited bill of rs 1290 through bill desk on 14 oct 2018. The money has been deducted from my account but bses showed me transaction failed. The payment was made through icici debit+atm card. I request you to take necessary steps regarding it and try to resolve my problem asap. I can't afford to loose 1290 rs its a very big amount for me. Please help