Billdesk — online payment failed, still money deducted and not credited back since 2 months.

Hi Team,

Transaction made on 9-Apr-2018 for a utilities bill payment o[censored]GVCL of Rs.1150.73 is not received by Vendor.
The transaction is not successfully done.
UGVCL has not received the amount and the amount is deducted and not refunded to my bank account.
Transaction details:
Transaction Ref. No. as per bank:[protected]
Transaction Payment Ref. No. as per UGVCL: [protected]
Amount: Rs.1150.73
Transaction date: 9-Apr-2018 8:03 PM
Transaction Status on UGVCL Portal: "Pending Verification"

Transaction Details on BillDesk:
Merchant Id: UGVCL.
Payment Id: NA,
PGI Ref. No.: LMBK[protected],
Ref. 1: [protected],
Ref. 2: [protected],
Ref. 3: PORTALENERGY,
Date of Txn: 09/04/2018 20:00:42,
Amount (Rs.ps): 1150.73,
Status: TOBECONFIRMED

The payment was made 2 months back. Neither the Vendor got the amount, nor the Bank has got it refunded.

Regards,
Sohil
M:- +91-[protected]