Billdesk — I can't get my recharge after paying money

Address:

Pratapgarh, Rajasthan

I had reachrged my jio no. through myjio app using paytm option. i m prime member so i recharged for 303/- but yet now didn't recived that amount on my jio no. 303 /- has been paid to billdeskutil but my jio no. didn't got any rechargei contacted paytm customer care but they said payment done to billdeskutil so pleasesolve this problem
Transaction id:na
Transaction time:06/04/2017
Mobile no:- [protected]