Billdesk — money has deducted from my bank account but payment has not made

I was paying application fee for tezpur university entrance examination (Form no. 28992) on 5.04.2018 using debit card. After entering the otp, i lost net connection. Money had deducted from my bank account but payment was pending, so i made the payment again. But previous amount has not been refunded yet.
What is the procedure to get the refund?
How much time will it take?
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I recharged my Vodafone number via UPI tez address and payment is processed through Billdesk HDFC they have debited my account but still mobile has not been recharged

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