Billdesk — Payment debited but not transferred

Address:

Virudhunagar, Tamil Nadu, 626123

On 03/01/17 i have paid my insurance premium rs. 1179/- towards oriental insurance co. Through bill desk. The amount is debited from my bank a/c but not transferred to oriental insurance co. As per their mail given below:
Dear customer,

We find that you have visited our portal on[protected]:51:41 for purchase / renewal of your policy. But, we regret to inform that your payment is not received by our portal. If the amount is deducted from your account, it will be auto refunded by bill desk.

Sincerely,
Oriental insurance team

P. S. This is a system generated email. Kindly do not reply.

Prithvi, agni, jal akash, sab ki suraksha hamare pass.

The oriental insurance company ltd. All rights reserved
Insurance is the subject matter of solicitation. Irda reg. No. 556