Billdesk — payment error in billdesk when used for payment of hsbc card

Address:Gurgaon, Haryana
Website:billdesk

Today while paying for my hsbc credit card via bill desk, the bill desk web gave me an errror saying transaction unsuccesful. But from my bank, (Hdfc gateway) i got intimation that amount was debited.

Please see the sms regarding the same.
[protected]
Dear customer,
The amountof rs. 63, 000 has been deducted from ur account no _ for an online payment done using hdfc bank netbanking at 12:23 pm.
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I have not received my receipt of policy no[protected] paid on 18/12/2017of rs 13907.66/-. Payment ID LAXG[protected]( LIC order no. 15025507.)Please do the needful.
E mail ID [protected]@gmail.com
I have tried to book TNSTC ticket. The payment was done. But ticket was not booked.

The message from my bank as..
Your A/c xxxxxxxxxxis debited by Rs.245.00for BILLDESK-LINB[protected]/
TNSTCLTD/thru Net Banking - ref:[protected] - 03/01/2018 21:48- Indian Bank

Please do the needful.
MERCHANT TXN ID= COTX641343. My lic premium amount 1842.00 No Paid on date 2/1/2018, bank a/c dr Rs. 1842.00, And Cr My CORPORETION BANK A/c Plz Send My Money TO My A/c
bank Ref NO[protected]

I sent an email on 4/1/17 to [protected]@billdesk.com re: revision in my mode of payment of MSEDCL bills and resent it again today (6/1/18), made several calls but have still NOT received any confirmation from Billdesk so far.
PLEASE REVERT CONFIRMING THE CHANGE IN YOUR RECORDS.
BM Shah
MSEDCL CAN:[protected]
Mob: [protected]

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