Billdesk — payment not forwarded to capital first and no receipt provided but amount is deduct from my bank account

Address:

South West Delhi, Delhi, 110043

Payment debited from my bank acount but not updated in loan acount and no reciept is provided by bill desk after debiting and transaction done. Capital first loan acount no[protected].
Amount debited -24006.
Transaction date - 17/12/2018 form hdfc bank acount
Transaction reference no as provide in bank msg - phdf[protected]/billdkcapitalfirstli and
[protected].