[Resolved]  Billdesk — payment not reversed or refunded in my account.

Address:

New Delhi, Delhi

Amount: rs.500
Payment against : dmrc
Payment gateway: billdesk
Payment mode: upi
Date: 11th january 2020

My friend submitted a dmrc form with no. (Attached herewith). He was unable to pay online fees, that's i why i thought of doing online payment for him. I resubmitted his form and selected to pay fees using upi option on bill desk payment gateway. Payment window got opened, upon which i saw an option to pay fees of rs. 500 using upi mode. As i clicked on upi mode another window popped up saying to enter vpa address (Virtual private address) and there was another option in upi mode which was "scan qr code", i thought of paying using qr code method. I opened bhim app on my phone and scanned the qr code in bhim app, it showed the request of payment of rs.500 requested by '[protected]@hdfcbank', and i did paid. After payment nothing happened on the webpage for almost 5 mins. I was waiting for the page to respond to my payment as i did on app, but nothing was happening and eventually it got cancelled. But money got deducted from my account and form was still not submitted.

Last date of submission of form is 13th jan 2020, so i retried payment with my another account and paid successfully by again using upi method but this time i entered vpa address instead of scanning qr code. And now form is successfully submitted.

But money which was stuck on 11th jan 2020 payment has still not been refunded in my account. I urge you to please initiate a refund against this transaction.

I am attaching screenshot of bhim transaction details along with application number of dmrc.