Billdesk — refund not made

Address:201304

I was making a payment for emi 4 days back manually to fullerton. The amount was debited by bhim upi and billdesk page showed error instead of confirmation.
None of their landline numbers are reachable. They don't have a toll free number. The money i had was for an emi payment and i am facing late fees regularly. I am not sure whether they have scammed me or not.
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