Billdesk — upi payment got debited but bill payment was not processed

Vaidehi Ghag

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear sir / madam

I made our electricity bill payment for nov 2018 through online platform provided by mseb itself on 1 dec 2018 https://billing.mahadiscom.in/paymentpage.php and than scanning qr code given on the next page (In upi option).

Following are the transaction details
From: vaidehi vaibhav ghag ([protected]@okicici)
Issuer bank: icici bank
To: indiaideas ([protected]@icici)
Google transaction id: cicagkcigstgjw
Upi transaction id:[protected]

My transaction was cleared immediately in google pay app but not reflected in the mseb account. I waited for 2 days but didn't get any notification.

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BillDesk customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by Vaidehi Ghag I got the refund reversal in my bank account after 48 hours
Got reply to mail from their customer support next day as follows

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Dear Customer,

Thank you for writing to Payment Gateway Support.

This is with reference to your e-mail dated December 03, 2018, regarding payment reversal.

We have checked the records and confirmed that refund for Rs.3480.00 has been initiated at bank end on 03.12.2018 through Transaction Id: PIC[protected]. It will take 5 to 7 working days to credit the amount in your account from date of Refund.

Payment gateway Support
Bill Desk
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