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Bima Lokpal — bharti axa general insurance company not settled my mediclaim amount

Res
My father name is anil ramchandra gor. I have one mediclaim policy bharti axa general insurance company. My policy no q0042048
1year policy. I hospitalized at 12/11/2017 pramukh swami hospital adajan surat. I have registered claim fhpl tpa 14/11/2017. My claim no is q0257052 i have submitted all required documents for this claim. My claimed settled 20/12/2017. But amount not received my bank account.. Claim is under process by
Till today by bharti axa general insurance company.
My father admitted 12/11/2017 for dengue fever and anaemia (Mix). Why submitted below mail investigation report.? Because this matter did not match your query. This is clearly herresment to policy holder.

. Below mail send by bharti axa general insurance company.

As discussed claim is under query. Kindly provide the below query reply.

Query :-

A letter from treating consultant stating past history and duration of chest pain/ dm/hypertension, with all previous consultation papers and investigation reports. I also send this mail but no reply.

I have no past history of ht so i am not having such document. For your knowledge i am having policy continuosly renewed and my claim is pending since.. You are requested to pay my claim and save the company's liability of interest.

At summary scenario my father admitted dangue fever. I have paid approx 26000rs but bharti axa not processed complete to medical bill and my claim.. Wrong query generated and mediclaim processed not complete. Please my mediclaim amount settlement threw bharti axa general insurance company
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    Surat
    Gujarat
    India

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