Biotrim Labs — not delivery of product and want to cancelled the order and refund of money

I have given the order of pharmaflex rx dated 29/8/2019but till date products not delivered, i wan to cancelled and refund of money.

Dear suphal,
Thank you for your purchase of pharmaflex rx joint support! Your order has been received, and your supply will be shipped out to you shortly. Because we ship internationally please allow 14-21 working days for delivery.
Congratulations on taking the first step to relieving your joint discomfort completely and effortlessly. Designed using highly concentrated compounds including glucosamine and bromelain, pharmaflex rx will quickly improve flexibility and mobility for fast acting relief.
We are always here to help, so please don’t hesitate to contact customer support with any questions.
Many thanks,
Biotrim labs