[Resolved]  Biovea India — Custom charges

Address:122002
Website:www.biovea.com/in

Purchased 'MULTIVITES GUMMY VITAMINS FOR ADULTS 250 Gummies' from them. After paying all shipment, the product was delayed by 30 days. Now I have been told to pay INR 920 to receive the product as custom charges. The product itself is of INR 2000. The charges are nearly 50%. This is mentioned no where on their site instead it says free shipping and handling.
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May 10, 2017
Complaint marked as Resolved 
Biovea India customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2017
Biovea India Customer Care's response
Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the delay you have experienced. Could you please provide us with your order number so we can get in touch with you and make this right? Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service
Complaint comments 

Comments

My product costs 985.00 vide order no 30022540 on 28 february january 2016.even till today i received no product from them.only details is the tracking no. from their web site.no name of the courier company too.when will the product reach me?
I ordered FOLIGAIN MINOXIDIL 5% HAIR REGROWTH TREATMENT FOR MEN 3 Month Supply and my order number is 30210511. I ordered in March 29th and got the confirmation mail too.

when checking the website it shows fully shipped. Sent 3 mails without any response. The promised date of delivery was 11th April.

Why choose medicines website to cheat?

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