[Resolved] Biovea India — order placed on 12 oct 2017 however product yet to be delivered

techquil

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421306
Website:	Biovea.net/in

I have placed an order for a product through biovea website knowing
The company's reputation in the united states... I was certain that they will deliver my product in time.
However after almost 15+ days of haitus the said product is yet to reach my house.
Regarding the same i have already reached to biovea via email several times, but all they do is reply automated msgs which dont seem to have any authenticity attached to it.
Although the company have promised a refund, even the same is yet to be initiated by them.
After all this conflict i could only wished that i would have thought twice before placing order through them.
I hope the company jump into my matter at the earliest and rectify the issue in my favor.
Thanks.

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Dec 2, 2017

Complaint marked as Resolved

Biovea India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Biovea India Customer Care's response Dear Valued Customer,

Thank you for your message. We apologise for the inconvenience you have experienced with this order. A representative will get in touch with you right away to assist you. Thank you again.

Olivia
BIOVEA Customer Service

Nov 01, 2017

Updated by techquil Even though the company failed to deliver my product.
i really appreciate the time they mananged to refund my amount.
I now anticipate a quick and reliable delivery service from biovea team so that their consumers who recide overseas should also be able to gain benefits from the products sold