Birla Institute Of Technology — can track my order on the app

Address:

Thane, Maharashtra, 421201

I placed order on 27th of august. I did not get any update after this text that I received on 30th of august "[Club Factory] You order SO43262890 is being processed by factories. To prepare your items, it takes about 1-3 business days". I cant even track my order on this app. Help me to track my order. Awaiting for a positive reply or please refund my money back.