Birla Sun Life Complaints & Reviews

Hi team,
I have followed up multiple times, but no response yet

Regarding the policy#[protected], since this is overdue and due to continuous health issues, my mother could not make the payment on time. I would request to waive off the interest levied against the same policy.
As spoken to ranadip, a concern has been raised against the same interest reversal and it is my humble request that my mother malysaree neogy is a senior citizen and retired person, had been paying the policy premium for consecutive 5 yrs without been defaulter. Hence, please arrange for the interest reversal immediately so that i could make the payment so sooner.

I have already this concern earlier, but did not get any response

Thanks,
Pritam neogy
Son and nominee of insurer and policy holder : malyasree neogy
Contact no : [protected]

Hi team /organisation,
Please train your employees how to talk to customer. Your guy called me and told about the plan i told i already got the call and i will visit website he told pls tell what u know any the plan. When i said i know he said don't tell lie.. When i said this how u talk to customer he said customer like u should be talked in this only. I asked for his manager name he said for you i m manager.. This not done. If there is any professionalism pls take some action. I am mentioning the name and i'd
Sumit kumar singh
Ka15858

Hello,

Bringing to your notice that I have got a cold call on 11 FEB 2017 time 2:10 pm form Mr. Samir [protected] who seems to be a agent for Birla Sun Life.
First thing I entertained him as he projected Birla Sun life on call and there after he went on asking irrelevant questions, His tone was exactly opposite the way a polite customer executive should speak.

Where I have not inquired about any thing that person asks me any sort of questions.

No manner to talk to customers.

Sir, this is for your information and necessary action on 31/08/2010 Mr Souvonick Saha alternate channel manager of Birla Sun Life Insurance company Limited came to me and request me to invest rupees fifty thousand as fix deposit interest of 12% per annum with locking period of three years .On good faith I issue a cheque of fifty thousand in by thename of Birla Sun Life .After few days i received an envelop along with some papers.by post and I kept it in my Iron chest with care but after one year I was surprise to received a premium notice of rupees fifty thousand which was to be deposited but I was unable to do the same, after that I open the envelop and show that I have already cheated it is a life policy of thirty years and contain some forge documents such as blood reports, ecg reports, signatures, profession and sex also. considering this I send my representative to refund my money( verbal), but they denied to refund the same though it is mis selling, in this position I have no alternative to complain you, thanking you, yours faitthfully Amit Ranjan Maitra mobile no [protected] details of policy:-Name of life insured Mr Mala Maitra date of birth 08/03/1954 Name of Policy Owner Mr Amit Ranjan Maitra, date of birth 25/12/1950 address:38/1E, Manicktala main road, Kolkata-700054, West Bengal near bagmari Bazar Claint Id(Owner)[protected] policy no[protected], First premium Amount Rs49, 978.53 coverage Details

On 31st august 2010 sri souvanick saha alternate channel manager of birla sun life came to me and request me to invest rupees fifty thousand as fix deposit interest rare of 12% per annum for the locking period of three years, on good faith I issue a cheque of rupees fifty thousand in favor of birla sun life.After few days I received an envelop along with papers by post, after receiving this I kept it in my iron chest with care.After one year I was surprise as because I have received one premium letter of rupees fifty thousand to be paid which is not possible to pay by me, after that I open th envelop and show that I have already cheated it was a life policy of thirty years not fix deposit which was contract.I send my representative to withdraw my money .They denied to pay any furthing in thi cercumestances arrange to pay the same and oblige thanks with regards amit ranjan maitra, 38/1e, manicktala main road kolkata.policy no[protected]dt 31/8/2010

I have take the policy on 22nd oct2016 through policy advisor. Mr. Manoj pandit and, as per the requirement i have submitted all the documents and also the medical report but still the policy is pending and whenever i call customer-care representative reply you policy will be dispatched to you within two days as its under consideration and i am hearing from last 10 days and i don't know if there is problem in issuing the policy then what will happen during settlement.
Moreever they have deducted the complete amount on 22nd oct2016.
Policy details. Ea00002174; policy no.[protected] ; plan name bsli protect

This claim is related to my aunt mrs. Anushree bhat. Her husband mr. Atmanand bhat passed away on september 14, 2015. He was holding 4 policies of birla sun life and was paying all the premiums on time. After his death my aunt provided all the necessary documents. There was an initial enquiry happened and we provided all the correct details. Still company is delaying the processing, every time we call to enquire we are getting se vague response. My uncle was the sole breadwinner of the family. Now my aunt is fully dependent on the claim amount for her monthly expenses and two minor daughter's education. Please look into the matter. Contact - [protected]

Sir/madam
I have taken a policy since five or six year. We have left this after three year. But now on 28 oct., i have received a message at [protected] about this application. Please give full information about this... Someone is used my i. D. For regarding this... This policy was taken via my mother named mrs. Saroj lata bansal w/o late sh. Govind ram bansal. I am from bhiwani (Haryana). I had taken this policy with you bhiwani office executive named mr. Gautam and sanjay. Please take a suitable action.

I have taken one birla sun life insurance policy and i am paying premium since december 2010 without any single delay. But in last 3 to 4 months due to some problem my premium got delay and due to that my policy get terminated. But i want to continue my policy.
I have requested their team to update my mail id that is wrongly mentioned in their database and also requested to update my mobile number 4 to 5 times but they have not updated my details in their system and without giving me any intimation on my updated address they have terminated my policy.
One more thing my last premium got deduct on 25th july 2016 but they are saying that in their system it is showing last paid april 2016.

They people are not ready to continue my policy else not ready to pay surrender amount. They are paying me very less.

And i want my policy to continue. Please help me to resolve this issue.

I wish to bring to your notice that Internal TAT & External TAT communicated to the customer from Birla Sunlife are not being adhered and it is a serious issue for organizations in the service sector and who have a BRAND like BIRLA to be maintained .

Personal Details :
Name : Suryanarayan Tripathi
Policy No :[protected]

Please find the details in Brief :
1) Policy no :[protected] was submitted for Surrender at Shapath IV Office of Ahmedabad on 29/09/2016
2) The Customer Relations Officer said that disbursement generally happens within 3-4 days but out Internal TAT if of 8-10 Days .
3) Received an SMS from Birla on 29/09/2016 stating the below :
" Your Payout Related Query for Policy No[protected] is registered with Reference NO : CAS - 70537 - L7C3C8 & will be resolved by 07/10/2016 14:34 "
4) In the meantime i have spoken to yoour Customer Care Helpline 3-4 times to know the status and they asked me to wait till 07th Oct and assured that the payment shall be disbursed by then .
5) Basis your confirmation i had planned for some Purchase on Dusshera which has noe went for a toss as the payment has not been received till today also .
6) I spoke on the Customer Care NO today i.2.08th Oct 2016, but they have mentioned that the Policy is showing Active in the system and are asking me to wait till Monday i.e.10th Oct 2016.
7) Then Ms.Radhika (the floor manager) came on call and provided with the email id and also assured that she will internaly escalate the matter also and the payout shall happen by Wednesday .

Now the problem is that i have lost all trust on Birla Sunlife as you are not in a position to adhere to your timeline also.

You have also ruined the experience that i should have felt as i will not be in a position to make my purchase on Dusshrea . " Thanks for ruining the Holidays " .

Request you to please look into the matter on priority and revert . My contact details are : [protected] .

The above experience is making me thing to surrender all other investments with Birla
1) Birla Sun Life Medium Term Plan - Growth
2) Birla Sun Life Midcap Fund - Gr

I was an ex employee of birla sunlife insurance co. Ltd. And canara hsbc obc life insurance company ltd. I had applied for transfer of my pf frm birla to choice in december 2014. However, as i was provided a wrong state code by choice hr ppl, my pf funds have not yet been credited to choice pf a/c. Pls find attached annexure k send by bsli

My details are as follows:

Doj birla sunlife insurance: 8th april 2013
Dol birla sunlife insurance: 14 june 2014
Employee code at bsli: 64482

Doj canara hsbc obc life insurance: 30 june 2014
Employee code at choice: 99002726

Correct pf no: gnggn[protected]

Pf no. Shared by choice hr: hrggn[protected]

I have been following up with everyone for the past 1 year and there is no proper response. Pls find in the below mail the response of epfo office. The money either has to be lying with birla trust or some other a/c which no one is able to track or atleast tell me the procedure for getting my money back.

I took a policy called birla tax solutions on 11/06/2016 under the manager called salman in bangalore. I have filled the complete application form and asked him to provide my insurance as soon as possible. The manager asked me to transfer the sum of inr 50, 000 to his icici bank account instead of providing me the secure url for the payment.
It's been 3 months and haven't heard from birla, no message, no call or an email after the payment. So, i sent an email to birla clearly explaining the problem and very next day received a text message as in the screenshot attached. I even don't know the policy number, how can i update the policy details.
Now i want to cancel the policy and neither birla nor the manager is replying back.

Birla sunlife front equity growth regular plan folio no. [protected] for redemption form deposited on 16.9.2016 but amount of Rs. 25201.48 not credited in account till date. While another Redemption form submitted on 16.9.2016. Folio no is [protected] of birla frontline equity fund- growth regular plan amount rs.14833.58 credited on 21.9.2016 in bank account. Pl look into the matter and arrange to credit amount of folio no. [protected]. Regards

Narendra sharma

58 times emailed to customer care since 3 months, liar customer care rep saying that again send email because they didn't received my email, ?????one of manager miss Radhika, is very very busssssy and takes 4 hrs to answer, , customer service is based on Stupid, arogant, liar and confused care service, I am facing very bad experience, they blocked my mobile, because no.9 is closed from them, very dirty service, no response and every time same stupid answer, they don't know that how to solve problem, all floor managers are engaged with their busy meetings, no time to talk with us, such a bad service cause very bad reputation, i want to withdraw all my amount from BSLI, i am at all happy with such stupid care service, take action, check your voice recorder and tell me that how they are acting with innocent customer?

Polocy no.[protected], emailed 57 times since 3 months for bank details update, customer rep saying that they did not received till yet, Radhika manager is toooooooooo busy, I spent 4 hrs, Customer rep are mostly stupid and playing with innocent customer, I am at all happy with such stupid service, i am withdrawing my amonut, my mobile also blocked because i canot access no.9 for customer rep, , check how many times called them and what is response on voice recorder, save record and take action against them, This kind of service will creat problem to bsli,
I am strongly protesting against such kind of bad experience and suggesting not to invest in bsli
I am withdrawind my money from bsli

Dear team,
First i would like to thanks u for reminding me about my unclaimed redemption which i forgotten. My folio no [protected] i have contect your call center when i have recived your mailers they taken my details and comited they will send the cheque in few days but i have not recived a cheque again i have contect your call center abt my cheque second time they suggest to visit your office, i have visited your thane office provides the required documents of my icici bank a/c after a few days i have recived your cheque but for other bank account which i am not operating because there is arror in my father's name again i have visited and discuss the problem they let me know due to signature mismatch they have send me the cheque which i am not able to deposit at bank due to name arror then they given me application form for change in bank account details and suggestd me to take the signature of bank employ but union bank refused to give signature on application form. And this is a old investment around 8 to 10 years that time u know there are not much documentation required for opening a/c and all and i also forget which signature i given that time now i am following up regarding this issue from last three month but results is still big zero try to resolve this issue asap. My mail address is [protected]@gmail.com

I had taken a policy from Biral Sun Life Insurance Company Limited at M G Road, Ernakulam which matured on 24.05.2016. The maturity proceeds was supposed to be credited to my account. Even after 3 months it has not been credited. The officials in Ernakulam office is making me run from pillar to post. I went o M G Road office 3 times to get a solution to this issue, but non one at that office is ready to help me. This is absolutely unprofessional service from BSLI M G Road, Kochi/Cochin/Ernakulam office.

Dear sir/madam,

My name is anil kumar mishra. I got license from birla sun life which was expired and i also not interested to work with birla sun life. So please remove my urn and delete my can card details. My pan no.-bmkpm2788q. Dob -24.11.1986. License no.-9119089. Urn - bsli[protected]. Agent id - jru160712libsl805154. Pls remove its.

Thanks

Please refer my policy no.[protected] date 31.05.2011 which have paid for two
yearly policy premium rs.11982/- respectively,

i have not paid for the premium thereof. also, consider the above policy
and if it is possible for surrender or to revival which one could confirm,

and the value of money abstract rs.23826/-, otherwise may i go to
ombudsmen if the clearance is not.

regards,

s.alexander.

Hello,

I have been trying to get my bank details changed for more than six months now. I have a portfolio with birla sun life with number [protected] i have sent numerous emails and countless minutes on phone calls (Have spent an hour today). The first application was registered in january and it was rejected on account of signature mismatch. After which i was asked to submit the signature verification from the current bank which should have the details of the signing officer. The same was submitted at the ghatkopar branch on 21st june. I have the acknoledgement of the same. On 23rd june, the application was rejected again on the same grounds. On speaking to the customer care executive again the same reason was given and now they are asking for the same document again. This does not make sense at all. When the current signature verification document is submitted, it is obvious that it is not going to match with the old signature in their records. Thats the whole purpose of submitting the signature verification document. Now, i have to go and follow the same process again only to get rejected again because nothing has changed this time from last time.

The whole experience has left me utterly frustrated with the way things are being handled and the customer service is one of the least capable in the industry. For every request, the calls are put on hold for long duration. This has been an experience of a life time and huge learning for me and i am definitely not going to work with them again.

By the way, i hold two more portfolios with birla sunlife through this new bank account with same pan number and all the other details are also same. But apparently it does not matter which seems such an inefficient way of working.

I hope the complaint on this forum will get some attention from someone who is more competent and capable to help resolve this issue at the earliest.

Best regards,

Manish tirthani
Portfolio no. [protected]