Birla Sun Life — discrepancy with birla sun life policy

Address:

New Delhi, Delhi, 110085

Dear Sir/Madam,

I request your kind attention regarding my BSLI Policy No.[protected] issued on (28/9/2009).

I called up your customer care center on(18th Feb, 2020) to get information on my policy updates and to know when I have to pay my last premium and the year of maturity.

I got a surprise and shock from call agent who confirms me that my policy last premium due date will be 28/09/2029 and policy maturity date is on 28/09/2034. I told the person that I have my policy bond paper with me and as per the bond paper the policy issue date was (28/09/2009) and the policy maturity date mentioned is (28/09/2029). The call agent told me to file a written complaint and have it corrected in BSLI system.

My request to take swift action on this matter and do all the correction at the earliest at your side and update me with email reply or send me letter of confirmation on the same basis the policy bond paper.
I here with attaching the copy of my bond paper for your reference and action.

Your earlier response to this will be highly appreciated.

Regards
Sudip Ranjan Pal