Birla Sun Life — done fraud and cheated me

Address:

Mumbai

Mr. Kamlesh rao and birla sun life insurance

Subject: - complaint related cheating, fraud, misselling, forgeries regarding policy numbers –[protected],[protected],[protected],[protected],[protected].

All senior authorities i would like to inform you that from november 2018 to till date i am continuously sending compliant email regarding fraud but till date i have not received positive response from your company and i am requesting you to please investigate all matter like fresh compliant and cancel my all policies and refund my money as soon as possible.

I would like to inform you that above mentioned all policies your agents sold me on the commitments of irda bonus amount of rupees 3, 50, 000/- as they was told me that they will open my dummy policies and once policy number will get generate from birla sun life insurance company immediately they will cancel my policies and cancellation amount will get refund within 90 days along with bonus amount and as per instruction i was paid huge amount in birla sun life insurance company.

Secondly after 16-17 month your agents was told me that we will not able to provide any bonus amount to you because market condition is very bad and same time i was told to your executive that if you are not able to provide me bonus amount to me then please cancel my policies and refund my money and after that i received call from your senior departments and they told me that we will not able to cancel your policies but we will convert your all policies into single premium policies and after 5 years you will get maturity amount from our company.

They was promised me that i will get all information regarding single premium in writing via email and letter and as per that i received email from birla sun life insurance company that your company converted my policies into single premiums and also i received policies converted into single premiums documents from birla sun life insurance company and because of that i did trust on your company and i was waited till 2018 because in 2018 i have completed 5 years but your company denying to provide me maturity amount because of that i had send complaint email to your company and requested to cancellation of policies but your officer are also not ready to cancel my policies and they are saying that now we are converting your all policies into single premium but i don’t want to wait more because i don’t have any trust on your company and also my financial and health condition is very bad and i wanted my hard earned money back.

I would like to inform you that i had received email dated 3/04/2013 from your official email address –[protected]@birlasunlife.com and also i have received hard copy o[censored]pdated policy documents from your company wherein your company confirmed me that i have taken policies for bonus purpose but due to bad market condition we are not able to provide bonus amount and we are not able to cancel my policies but birla sun life insurance company are converted your all policies into single premium and after 5 years i will get maturity amount.

Secondly on dated 15/04/2013 i received 2 pager hard copy o[censored]pdated policy documents wherein your company confirmed me that my all policies are converted into single premium and in 2018 i will get maturity amount, in this policy documents your company clearly mentioned all information regarding my policy, my personal information and in second page your company attached single premium illustration also. (For reference purpose i am attaching email copy and updated policy documents and requesting you to please checked all the details)

Apart from that i have already forwarded this original email to your executive mr. Rahul bhsari and i am sending copy of this forwarded email to you so kindly find the attachment.


Please go through the complete matter

Here i want to inform you that i received call from your broker/agent mr. Ashish singh and he told me that on my irda declared bonus on my lic polices of rupees 2, 00, 000 and for bonus clamming purpose i have to open security code and for that i have to pay amount of rupees 30, 000 in birla sun life insurance company as a security deposit because birla sun life insurance company is authorized partner of irda and all security deposit amount would me remain in birla sun life insurance company and all bonus amount would be process via birla sun life insurance company and this security deposit amount will get refund within 90 days along with bonus amount.

I was happy to heard and i was submitted all require documents to your executive along with premium amount cheque, after this within 20 days they again called me and told me that your bonus amount is increased upto 3, 50, 000 because of your new investment in birla sun life insurance company and for that you need to pay more premium amount of rupees 90, 000 in birla sun life insurance company and that time i was told to your executive that i am not able to pay 90, 000 in one shot because i have financial problem and same time he told me that please arrange at least amount of rupees 40, 000 within 2 days and remaining amount you can adjust within next 7 to 8 days and as per requirements i was gave 2 cheques to your agents amount of rupees 40, 000 and cheque of rupees 50, 000 in favors of birla sun life insurance company, after that i received calls from bonus confirmation departments and they are continuously told me that your bonus amount is 100% approved and this amount you will get as soon as possible.

After this again within a month they called me and told me that for bonus releasing purpose you need to pay more 50, 000 to birla sun life insurance company and once you pay this amount we will release your all amounts within a 60 days and again i was paid 50, 000 to your company.

After this again called me and told me that your bonus amount is final stage but we are not able to release this amount because you amount is more than 5, 00, 000 and for that you need to pay tax amount of rupees 60, 000 in future generali india life insurance company and this amount also refundable and if your failed to pay this amount then your bonus will reject and any how you have to pay this bonus amount and because of that i was paid more 60, 000 in future generali india life insurance company.

After this i was waited till 2 months and when i was asked regarding refund they told me that your cheque is ready but you have not paid policy cancellation fees to birla sun life insurance company and for that you have to pay 70, 000 cancellation fees to birla sun life insurance company and once you pay amount of rupees 70, 000 as policy cancellation fees we will canceled all your policies and we will refund you all premiums along with your bonus amount of rupees 3, 50, 000 within 90 days and because of that i was paid more 70, 000 to birla sun life insurance company.

After this again i was waited till 3-4 months and agents was regular basis called me and gave promises me that your bonus is under process, after that i received some calls from birla sun life insurance company for renewal purpose and because of that i called to your executive and asked the process and once again he give me excuse and told me that your file is pending because you had paid amount of rupees 70, 000 for birla sun life insurance companies policies cancellation purpose but till date you have not paid policy cancellation fees of future generali india life insurance company and once you pay this amount your all process will done and we will release all your funds within 90 days and as per that i was paid more 30, 000 to future generali india life insurance company.

After that i was continuously received called from renewal departments of birla sun life insurance company and also i received some noticed from birla sun life insurance company and because of that i called to your agents and informed all matter and he told me that your file is under process and he told me that pay your all renewals otherwise you irda code will expired and you have to keep your irda security code active till your bonus amount will not release in your accounts and as per instructions i was taken loans from others and paid all renewal to your company.

After this around 6 months i was followed him but continuously they told me that your bonus is under process and you will get refund all amount but then also i have not received any bonus amount from your company and after that they started to ignore me and when i asked the reason of delay they gave me # reason that market is down and all companies are in loss and because of that irda and birla sun life insurance company will not able to provide you any bonus amount.

After that i told to your executive that if you are not able to provide me bonus amount then please cancel my all polices and refund my money otherwise i will file case in court against your company but he told me that i will talk with my senior and come back to you.

Within 30 minutes his senior mr. Shekhavt called me and told me that we are not able to cancel your policies because cancellation time is over but we will give you alternative option and we will convert you all birla sun life insurance policies in one time investments and you have to wait only 5 years more and once your 5 years will complete we will refund your all money with interest and same time i was told to mr. Shekhavat that i don’t have any trust on you because your executive already misguided me and i want refund this amount but he told me that don’t worry once your policies will converted in to single premium company will send you confirmation letter wherein you will get all details in writing and apart from that you will get email from our company that your policies has been converted into single premium and after that you don’t have to pay any renewal premiums to our company.

As per discussion within 7 to 8 days i received email from your company that my all policies has been converted into single premium and apart from that i received policies converted into single premium letter from your company and when i gone through the matter i though problem is resolve but now 5 years are completed and because of that 2 times i have visited to your ghatkopar branch and explained all matter but they are saying your policies has been lapsed.

Apart from that today i was called to your customer care executive also but they also saying that your policies has been lapsed and same time i asked the procedure regarding cancellation and they told to me please visit our branch or send compliant email to our company.

Secondly when i was explained all matter to your call center executive they told me that please send copy of policies converted into single premium letter which is received from our company and copy of email which is received from our company and same time i was updated my email id in your record.

Here i want to ask that when i have received email from your company that my policies has been converted into single premium and also received confirmation letter from your company that my policies has been converted into single premium then why your company not ready to proved my maturity amount.

Here i want to tell you that i have been badly cheated from your company and without wasting my time please provide me maturity amount or please cancel my all policies and refund my hard earned money with interest as soon as possible.

Request you to please find the attached below mentioned documents for further investigation purpose.

1) hard copy of new updated policy documents wherein your company confirmed me that my all policies are converted into single premium and after 5 years i will get maturity amount.

2) secondly please find the attached email printout copy wherein your company confirmed me from your official email address ([protected]@birlasunlife.com) that my policies have been converted into single premiums and i will get maturity amount after 5 years.

3) thirdly i was i would like to inform you that i have already forwarded this email to rahul bhusari and i am attaching this email communication also.

Thanks & regards

Lakaram chaudhary

[protected]