Birla Sun Life — wrong charges and false statement

I have taken a insurance from aditya birla absli vision moneyback plus on 27 oct 2016 and policy no is[protected]. I regular paying the premium but in this year i got a call from customer representative and asked me about payment. I asked how much grace period is provided then he told me that one months grace period provided and the same i also confirm to call customer care. And it was told me that up to 27 nov 2018 you can pay without any late chargers. Sir i just going to pay on 27 nov then i found that late charges has been charged then immediately i call to customer care then it was told me that your last date was 26 nov i complain but only 50% of the charges has been reverse. Sir there are no any fault make by be regarding payment false information given by birla sun lif then why i pay charges he should waive off all the late charges. Many time i complain many time i call and also talk with senior but till date there are no any solution
So please take action acordingly
Thank you
Kush kumar

Care. [protected]
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Birla Sun Life customer support has been notified about the posted complaint.
Dec 21, 2018
Updated by kushkumar012
today i got a massage from my registered no [protected] and the following has been told over massage

You have given in so much towards the protection of your loved ones, don’t give up now! Your BSLI Vision MoneyBack Plus Plan with Policy Number[protected] has lapsed and the benefits are seized. We have applied a 50% interest waiver against your policy till 31st December, 2018. Please pay outstanding amount of Rs.12, 146.82 at the earliest .Non-payment can lead to termination of the policy in future. T&C apply – ABSLI. Pay by clicking on the link Ignore if already paid.

kindly go through your massage and consider is this professional talk with customer . you are threating that policy will be terminated it will be ceized . and 50% interest waived off why 50% why not 100 % i am ready to pay but full interest waive off should be there because there are no any fault from my side . wrong and false information given by you . and told that till 27 nov you can pay your policy premium .
i am not suppose to pay any interest charges because of no any fault from my side . and please talk like professional
thank you
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