Bisleri International — Cheating and Violation of a basic consumer right

Consumer Right Violation by Bisleri International Pvt. Ltd:

The company provides their customers the facility of placing order for its products through it's website. After placing the order, the customers receive an OTP which needs to be shared with the delivery person to mark the delivery as completed. This OTP system serves as a GURANTEE (a binding agreement) with the customers that the delivery cannot be completed without the customer's approval (i.e. sharing of the OTP).

This is exactly where the breach of trust has happened in my case. I placed an order # BSLRE-062KO-1346226 on 24th August 2022. On 27th August 2022 the delivery was marked as complete without the delivery happening. There was no visit of the delivery person and there was no OTP sharing and yet, delivery is marked as completed.

This proves that this company's OTP verification process is bogus and a sham. Having an OTP validation process instills trust in the mind of the customers. Disregarding its purpose and fraudulently bypassing the validation amounts to cheating.

Authorities should make sure that the companies do not violate the Customer OTP validation process. It is a violation of a very basic consumer right.

I need an apology from a senior official of the company and my product to be delivered as soon as possible. And this should not repeat again.