Bisleri International — foul smell/ bad water taste, cleanliness and quality issue for past 4 month 3rd complaint .

Address:	560043
Website:	www.bisleri.com/contact-us

Dear Consumer Complaint Warriers,

Thank you for visiting our house on 30/07/2018 and collecting 2 Batch No details and respective water samples to conduct water quality test. This morning I have found another Batch No tasting bad and foul smell in water. Which I have kept same can partially filled aside for future investigation.

Past 4 months very often we are facing issue with water taste and smell, I have reported multiple times to my retail supplier and located in Hennur Bande “ Taj General Store “ and distributor “Geetha Enterprise Ramurthnagari “ Vehicle Driver Mr. Murali representing your distributor. Other then I personally called and shared Batch No with Bisleri sales person Mr. Suresh and Rajgopal twice.
I have been raising my concerns since prior to K.R. Puram plant shutdown. I had several telephonic conversation with different representative and listed our concerns and problems to respective Sales team. However please find my list of concerns to address.

1. We had family get-together and kid’s birthday party on 18/07/2018 – we were around 10 Adult and 12 Kids total strength 22 ( Most of the kids are less than 8 years, 8 kids and 4 adult fell sick immediate next day with stomach ache and Diarrhea. Initially we thought of any food related issue – Post our repeated and thorough investigation we came to conclusion that it is water related problem. However our entire food is prepared and cocked in- house expect Birthday Cake. Same food we once again consumed next day noon we found no issues with food and Cake, Expect we changed our drinking water situation came in control.
2. Water Taste and Smell – Very Nasty it smells like drain water.
3. Water quality – When we boil water, white foam like particles seen very often. (7 out of 10 Bottles)
4. Very often inside the bottle we get white particles and foul smell ( 6 out of 10 Bottles)
5. Especially bottles supplied to our area we can’t touch with bare hand its very dirty, we need to use a dry and wet cloth to clean before using them.
6. Looking for a detailed Lab test report and biased opinion our case. I have already sent water for testing to India’s most reputed and trusted Lab. Awaiting for report.
7. I am looking for an amicable solution from Bisleri Team.
8. This area we have 3 major apartments approx. 550 houses, our apartment has 120 houses 60 house were consuming Bisleri water. Prior to K.R.Puram Plant shut down till date we are not getting clean and healthy drinking waters supply from Bisleri. Past 5 months due to poor supply and bad taste/ quality water supply in our area, People have invested in installing home R.O instrument and few switched to different / local brand as we all found paying Rs 75 to premium brand and getting very bad quality water rather they preferred to move with local brand costing Rs 25 or by switching to R.O purifier installation comparatively other water taste is better than yours. By personal experience. As I see your Brand lost its weightage in our area due to poor supply and hygiene aspect.
9. Attach snapshot of Bottle Caps & Respective Batch no for your reference.

Thanks & Regards

Navin S Bidari
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