Dear sir/madam,
With due respects, i would like to bring your notice that i had placed order for 2 jars 20 litres on 24.03.2020
I had received a call on 25.03.2020 and was given two numbers who were area sales managers. I had called on one of the numbers ([protected]) and i was told that order will be delivered tomorrow. Next day it wasn’t delivered. On 27.03.2020 i get a call from mr. Zameel pathan asking about my address as it seems he got a lead, he furthermore gives me another number of sales manager mr. Devendra [protected]. I called him up giving him the reference of mr. Pathan, he said he will try to deliver today but incase he can’t, then he will do it the next day.
Today 28.03.2020 i connected with mr. Devendra and reminded him of my requirements, he said, it will be delivered today. After few minutes i get a call from mr. Wahid patel mob: [protected] and he suggested that i should get it from nearby general stores. I told him the general store has only 10 litres and my requirement is of 20 litres. He replied saying even if he delivers, it will be 10 litres jars. I wish to state here that nowhere in the chain of conversations, was i told that i would get only 10 litres jars. I told mr. Wahid patel that in that case, i would keep 10 litres considering the lockdown crisis and i also appreciate the fact that they are delivering, but to my astonishment he refused to deliver the same and was insisting that i pick it up from the general store. This came as a really unpleasant surprise for me.
At 12:55 pm i called up [protected]. The lady who was taking my call wasn’t at willing to understand to what i was trying to say, but was adamant and making me aware of the current situation. As per the conversation she said that, they always give it to retail shops and we have to buy it from them. I fail to understand then why would you keep the option of home delivery in your website if that’s your sop.
Lastly i would say something is definitely not right. Lot of these shops sell at a higher price and i felt harassed going through this ordeal.
I had sent the above in a mail dated 28.03.2020 for which i got a ticket number 20454. They did call me & said they were unable to get in touch with mr. Wahid which seemed very strange. Anyways they closed the ticket number without resolving.
Thanking you
Mansur
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