Bitbns — amount has been debited from my account and not yet credited in bitbns wallet

Hi,

I have transferred 6000 inr to hdfc account of bitbns. It's not yet credited.
If it's not yet credited i need a mail saying the same so that i can file a complaint in my bank. The transaction id is[protected]. From an axis bank account with account number [protected]. It's not credited to the bitbns wallet and i am not sure how to contact them. There is no number.