[Resolved]  Blackberry — Complaint regarding cheating by seller and deficiency in service

Address:

Jabalpur, Madhya Pradesh

Dear Sir / Mam, 1.I've purchased a Blackberry Z10 (IMEI : [protected]) on 16/3/2014 with proper bill from propriter Dharmendra Electronics (Naudara Bridge Jabalpur). After ( 20th August, 2014) I saw that my batter is not working properly so I went to the Blackberry service point for the solution (in front of Mata Gujri Hostel, Near Sahil Honda, Napier Town). 2. After tracing the phone, it is said by the Blackberry service station that this phone sold by propriter Dharmendra Electronics (Naudra Bridge Jabalpur) is not an Indian Market handset but its an grey market (foriegn maket) handset so we can't provide services under warranty policies. 3. When I told this to propriter Dharmendra Electronics (Naudara Bridge Jabalpur) they said that this mobile is 100% Genuine and Indian. If it so then why service point is not providing services to me 4. I want to change my phone or return my money back because if any technical problem will occur in future than how will I get the solution. Please help me... What to do? With Regards, Harjot Singh