BloomsVilla — Failed to deliver the item. Put on hold where request was to cancel order. BV2262767

Address:

Bangalore

Order BV2262767 was to deliver the bucket and the cake.
They did not had the any flower to deliver on designate address. So requested to cancel the order.
Offered substitute were of no use and meaningless.
It was clear request to cancel where I believe customer care misheard intentionally and put the order On hold status.
Tried to reach over mail and numerous attempts on [protected] which went unanswered.

Willing the full refund of amount.