BloomsVilla — Order delivery

I have placed order for 8th may order number - BV2277036
The order is not delivered yet
My family is waiting for the order
They have not gone anywhere waiting for the order only
The order was paid
I have called the customer care 100 of times but there is no response from their side
I have sent mails but only got computerised reverts.
This is a fraud company taking paid orders and not delivering them
I want to be delivered today or get my refund