BloomsVilla — Product not delivered to me. And the customer care not solving issue

Website:

www.bloomsvilla.com/collections/flower-bouquets

Just pathetic. I ordered and paid extra for fixed time delivery flowers for my dad’s grave as it was his death anniversary and prayer. It did not turn up on the time and next day apart from getting a message that the flowers has been delivered- no contact, to whom it was delivered- nothing!
I called customer care 5 times. As soon as they hear it order issue - they put on hold and never pick up the call again. Almost 4k inr was wasted.
There is no delivery partner tracking or contact. So you can’t know also when or where they deliver. I have not got the flowers. My neighbors have not got it. No calls in my mobile .. so clearly they are just lying they delivered.
Please never ever shop with them!