BloomsVilla — Product not received

I had requested of a flower bouquet for my husbands birthday on 25th feb. The flowers were not delivered. The customer care phone number is non functional. They only respond over mail with a standard response " we have send the flowers. We will send it again . tell us the date." This response is not acceptable as they don't not share the details of delivery, nor the details of who received the flower. Sending the flowers a week after birthday does not serve any purpose for me. They do not call back even after multiple requests, let alone refund of money.