Blue Dart Express — about my parcel delivery. reg

This is regarding dispatch/ delivery of my parcel through bluedart courier service with tracking no [protected] to babrala, sambhal on pin code - 242021 (U. P) which was given on 11.01.2019. The expected delivery of service was on 14.01.2019. But the same is not delivered till today. When i have called them, the service and responce from blue dart is annoying and highly unprofessional.
The courier company neither attempted delivery of the items nor contacted us telliphonecally. When i hv made call to them they told that they will call me after one hour i. E. At 12:00 noon but i dint recived any call yet...

When i was giving my parcel for delivery i. E. On 11.01.2019 i hv asked them whether they hv acces to the area mentioned on my parcel, they replied yes. If the area mentioned in the address is not under their service area, they should not accept the delivery of the parcel...

Thereafter, i hv made several calls to blue dart but they are simply making us fool no one is responding and they are puting me on hold more than 5 minets every time.. And simply disconnecting the call.
My waybill no. Is [protected]