Blue Dart Express — awb #[protected] courier not delivered as scheduled and wrong status updated as consignee not reachable

Hello Bluedart,

Today i have had unpleasant experience with Blue Dart regarding my important courier AWB #[protected] delivery. Message was received from Blue Dart today early morning that Courier will be delivered today, since it is very important courier i was waiting at home to receive it but until 3pm i was neither contacted nor online status changed for delivery. So, i have called around 3pm to Blue Dart customer care to fidn the status and customer executive informed me that courier will not be delivered today and will be delivered on Monday. Since no one will be there at home to receive on monday i insisted to deliver today and executive confirmed that he will get it delivered today. Again around 5:30pm i called customer care to find status as no one contacted me for delivery, this time i was updated that it is out for delivery. I waited until 7pm and called again customer care after checking the online updated status as "Need Department Name/Extention Number" and to my surprise customer executive told me that updated status is general update and the meaning is "since mobile Number [protected] is not reachable" courier was not delivered. I was completely shocked to hear that as mobile number always reachable and since morning i was waiting hoping that anytime courier person may come for delivery after online tracking and customer care follow-up. This false updated status is completely unethical and unacceptable considering the importance of the courier. This is not only damaging the Blue Dart reputation but also worst customer experience. I hope blue dart addresses this issue in right way and my delivery would be done at the earliest.