Blue Dart Express — call not answered /call rejected for two consecutive days

Address:	Gurgaon, Haryana, 110003
Website:	Bluedart.com

Bluedart express is one of the worst delivery express in the country. Bluedart expects people to stick to bluedarts time. Bluedart thinks customers have plenty on free time.
Yesterday, 18th july 2017, bluedart deliverer called me on my phone at around 11:30 am and said that he come to deliver a package at my office address. I told him i work night shift and i can meet him at 7 pm, and i requested him to come at 7 pm again. He agreed to my request. At around 6:30 pm, i called the number back, within two or three rings, my called was rejected. I called back after 2 mins, got rejected the second. I called for 7 or 8 times, got rejected all the times. I even sent an sms to the number that i have a delivery to be made by bluedart, but got no reply. Then i went to bluedart tracker and tracked my delivery, status showed "consignee not available". I called bluedart customer service, my line got transferred to another line, the man on the line said he does not take care of delivery, then i asked whom should i reach to to track and ask about my delivery, but to my horror, he cut the call even without answering my question. What kind of customer service is that? It is the worst in the world.

Now, today 19th july 2017, another bluedart deliverer called me at 4 pm. I told him the same case and i complained to him that my call was rejected continuously, he said it must be another deliverer. We discussed the situation and he suggested to send some friends with an id proof and claim the package. I told him my friend can come and get the things at 5 pm, he said he can wait till 5 pm for my friend. So i even thank him for the understanding and assured him my friend will come and meet him at 5 pm. I forwarded his number to my friend and told him to go on my behalf and claim the package.
At around 4 :50 pm, i called to inform the deliverer that my friend is coming to meet him, but my call got rejected just like yesterday. Then my friend called me and said his call also got rejected. Wtf?
I called again, got rejected again.
Bluedart ducks to the core.
Can i file an fir for this on grounds of lying and fraud?