Blue Dart Express — complaint regarding a blue dart employee working at lake town office

Address:

Kamrup Metropolitan, Assam, 781009

I am an Embryologist working at a prestigious institute in Guwahati, Assam.

I suddenly receive a call on 28/2/17 at 5:39 pm where someone asks me that whether I had received a parcel from bluedart today.
On enquiring that where is the parcel coming from, the speaker gets angry and tells me that what kind of person I am if I don’t know where the parcel is coming from.

I patiently tell him that as I am not in office right now and we have multiple orders professional and Personal sent that are due for delivery, if he could tell me where the parcel is coming from I could find out the status and tell him.
But he stars talking rudely that if I don’t know about the parcel what is the use of his calling me. I ask him where he got my number from but instead of replying he asks me my company name.
After getting the info from me, he tells me that’s the address the parcel has been sent to and he got my number from the parcel.

He refuses to tell me the name of the person or company sending the parcel and rebukes me for not knowing the status of the parcel.

When I asked him his name he refused to tell me and started talking roughly about how I did not know where the parcel was coming from.

I kept the phone and found out that the call was from Lake Town office of bluedart.

This is not the way an employee of such a reputed company talk to his customer.

Highly disappointed and hopefully that person can be tracked and given taught some manners.

Rashmi Goenka
Institute of Human Reproduction
Guwahati
Assam