Blue Dart Express — customer office vuyyuru

Address:

Krishna, Andhra Pradesh, 521165

This incident happened on march 24, 2018.
I've received a call at around 3'o clock from customer care saying that i've received the icici insurance letter which i had previously applied. Instead of delivering the product they are asking us to come to the office and collect the product.

When i asked that need to deliver to my home address then they said they will come in one hour and i had waited for 4.5 hours and then i went to the customer service vuyyuru (Place). When i asked why the product doesn't still delivered they are still delivered. They are saying some cock and bull stories.

They have the moto that not to give the door deliveries.
This is not the first time and this has happened previously also.

I don't think they don't care about the delivering the product. Period.