Blue Dart Express — Did not receive my important courier

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.bluedart.com

Awb no. [protected] (18th april 2017)
This courier contained a very critical document and sent by british council to me through blue dart. The recipient address is my home address. Courier person from blue dart tried to deliver the letter at my address but it was closed as we are working so no one was available at home. But the courier person didn't called me once to let me know that he is trying to deliver the courier at my home. The basic common sense is to call the person whose number is mentioned on the courier.
Due to this mistake, i missed my very important document on time. Now the courier is returned back to british council and we have to face so much problem in contacting them again and requesting them to deliver it again. We cannot expect this kind of nuisance from such a trusted and reputed courier service. This is total harassment, sheer wastage of my time, effort and because of this i may miss my exam for which the document was needed.
This is