Blue Dart Express — docket not delivered on time

Docket no [protected] sent on 26/10. Assured delivery on 27/10. Passport was sent. Flight missed because of non receipt. My son lost admission in the university, because he was not able to travel. Lost close to rs.50000/- and also mental agony and his dream of studying in a foreign university was shattered. Neither your staff nor the call centre was able to give a clear reason for non delivery. Who is to bare the loss?
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    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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