Blue Dart Express — incomprehensible and deeply traumatic experience with bluedart and its employee

Address:

1/1B Dharmatala Road, Flat No 3A, Kolkata, West Bengal, 700039

Hello

This is to inform you about the repeated and utterly disturbing experience that we have been facing with bluedart courier company over the delivery of packages from different companies like yes bank, amazon, indusind bank etc.

Over the last 8-9 months we have been facing a particular issue in regards to a certain delivery/courier boy named halder who is tasked with all bluedart package deliveries nearby our residential address.

Address - 1/1b dharmatala road, flat no 3b, kolkata - 700039.

During this period there have been around 10-12 such instances where we have been deeply inconvenienced/ troubled and traumatically disturbed due to the actions of a certain delivery man called halder who simply refuses to deliver to our address. This is because the man in question would prefer that my 59 year old mother suffering from arthritis come down the two flights of stairs herself and receive every package rather having him come up the stairs and hand deliver them to our doorstep. Such has been a scenario where he has in fact resorted to hurling foul mouthed and abusive language in front of all our neighbours just because she had asked him to come upstairs to deliver the package in question. Such had been the experience that my mom who was presently alone in the house had to breakdown over tears while narrating this experience to my father over the telephone.

This was with regards to package delivery from yes bank. Since then we have faced 6-7 more such cases where initially this scenario simply repeated itself till the delivery boy halder decided to simply write off packages meant for our address as "refused to accept" even before attempting to deliver the package.in such cases without any fault of ours the package would simply get returned to the shipping address and deeply cause inconvenience to us. It took us a number of such cases for us to understand what had been happening all this while.

Since then and to this day we have been inconvenienced numerous times like this. The latest being a debit card delivery for my company which as a result of the sheer arrogance, incompetence, inhumanity, bitterness and sheer hatred of this individual that the package has been delayed by more than three weeks and consequently financially cost my company a massive sum of money. Hence i am taking the time to finally register this complaint and bring the actions of this man to your notice. As usual he again reported this packages as refused to accept rather than actually come over and deliver this. As a result, unable to understand what had happened i have been strongly blaming the bank, its management and the branch heads for the actions of this delivery boy since even they couldn't explain the actions of their courier partner.

Awb number of indusind package - [protected]

Kindly if possible make sure that this man called halder simply does not handle the delivery of packages to this address. If this continues then i personally will take bluedart to court over the actions of this delivery boy and your employee for the trauma, suffering, mental pressure and embarrassment faced by my mother combined with the financial loss, inconvenience faced by me, my father and other relevant stakeholders and family members because of these actions by this employee of bluedart.

Warm regards
Soham de