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Blue Dart Express — Issue with Pickup

I was told my courier will be picked up between 4-6 pm, nobody responded till 6:30, I had to call several times to get someone to respond correctly. It was a food item and I had informed the customer care executives several times that I need to get it out straightaway and that I wouldn't be available after 7 because of some important engagements. Finally the pickup person came late and when I called customer care again, they refused to come and pick it up saying we can't send for a pickup again on the same day. In case, it was not possible to collect it, I would like to have been informed straightaway that it won't be possible rather than just making me wait and delaying the delivery. I would have rather used another courier service. This kind of service is really unacceptable.
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Complaint Status


[Jan 24, 2017] Blue Dart Express customer support has been notified about the posted complaint.
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    Blue Dart Express
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    8294
    Pending
    0
    Resolved
    696
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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