Blue Dart Express — mi smart water purifier ordered not yet shipped awb#[protected]

Address:

Ground Floor, Sri Sai Gayatri Towers Survey No 142 Gachibowli, Nanakramguda, Hyderabad, Telangana 500032, Hyderabad, Andhra Pradesh, 500032

Hi,
My name is sathvinder singh, i ordered mi smart water purifier from mi website on 30th september expected delivery is 3rd oct but till now the order is not delivered from blue dart courier services, and i can see the last shipment status it was out for delivery on 5th october at 12:21pm mean time when i follow up with the customer service department they are not responding and i even didn't get any call from delivery team and when i last tracked again the shipment they are updated "need department name/ extension number" at 8:12pm and it sounds stupid to me.
My tracking number. Awb# [protected].

Waiting long i find a blue dart boy, i told him the issue.. He shared me the concern person number his name is waheed: [protected]. When i gave a call to waheed he gave me another delivery boy no [protected] his name is ramakrishna when i gave him call he is not answering and turned off his phone.

They both belongs to gachibowli pud. Hyderabad telangana state.
Request you to take severe action on them.