Blue Dart Express — mishandling of a cheque

Address:

Bangalore, Karnataka, 560083

Dear sir/madam,
I had applied for loan whose cheque was sent to my address by bluedart couriers from gurugram. The bluedart courier in bangalore at their jigani office had entrusted one mr. Sudarshan to deliver it to me. After contacting your office j. P. Nagar branch i was informed that the courier has been delivered and the a copy of the pod sent to me via whatsup. The pod says that the courier was delivered at sarala birla academy, jigani road, bannerghatta at 4.20 pm by mr. Sudarshan on 24/5/18.
I was surprised and got to work to find out who had taken the delivery of the parcel intended to reach me. I went to the courier office at jigani and contacted one mr. Jagdish, who contacted the delivery man and asked him to reach the academy to sort out the matter. Upon reaching, mr. Sudarshan said that he had delivered the parcel to mr. Rupesh at the security desk. Mr. Rupesh was questioned by his bosses and he asked his signature to be shown. Mr. Sudarshan first was shaky in recognizing the person. And the signature that he produced at security check did not match with that of mr. Rupesh. This clearly is a case of mishandling. The cheque was of over rs. 100, 000. And to have gone missing.
Complaints were made to jigani office but no one turned up to resolve the matter. I then went to the maxlife office at j. P. Nagar on the saturday, 2nd june, 2018, where the officials after hearing the complain assured me that they will imburse the payment by wednesday, 6th june, 2018. But till today, 11th june, 2018 nothing has happened and no one cares to pick up the phone to tell when the problem will be resolved.
I have complained to some top authorities but no action has been taken so far. This is height of callousness and is uncalled for.
How can you say that you are world class company? You think that customers are to be milked be it any way?

B. K. Jha