Blue Dart Express — non delivery of documents for 3 days

Address:Kamrup Metropolitan, Assam, 781027
Website:Blue dart courier

My insurance company had sent some documents through blue dart couriers number awb#[protected] on 18.10.'17. As per tracking details it reached guwahati on 22.10.'17. But it has not been delivered. This was known on 24.10 as i checked the position after receiving the details from the insurance company. There after i contacted their guwahati branch number. Mostly it remained busy. Later when somehow i got the line through on 24.10.'17, i was informed that delivery person had not come, so it could be delivered only in the afternoon. At lunch time their phone was temporarily out of service. Later on enquiry was told that he is sending an email to the delivery department.in the evening again on enquiry was informed that the area was out of service area. The documents not delivered even on 25.10.'17.
They never informed me about arrival of document. Nor contacted me for alternative delivery location.
Service is worst, as i later on read the reviews, is there any way to make the company to fulfill its obligations to deliver, once they have accepted the documents. Why didn't they book the documents if it was outside the delivery area. What areas are covered by the delivery. By reading other commitments/ reviews it is clear blue dart makes customers to collect the documents from their office.
Was this information helpful?
No (0)
Yes (0)
Blue Dart Express customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Blue Dart Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    10464
    Pending
    0
    Resolved
    935
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
    View all Blue Dart Express contact information