Blue Dart Express — non delivery of letter.
Prpriyappa on Oct 25, 2018
I am K.Srinivasan from Chennai. I had taken a health insurance policy with Religare Health insurance Co.. They had dispatched my Policy (No.[protected] cover through your Blue Dart courier Services, Noida on 17th October'18 and the Way Bill no.AWB [protected] (ref no.[protected]. On tracking i observe that the letter had reached your Guindy Office at Chennai on the 18th Oct evening itself. As 19th is holiday, i expected the delivery of letter on 20th Oct'18. As the letter has not been delivered to me even on 22nd oct, i visited your office on 23rd and i was told that the PIN code given in the letter is wrong and so they could not effect delivery of the letter. I had then furnished your branch my mobile number and my correct address. Despite the fact i had produced my ID, your branch staff refused to give the letter to me and indicated that it will be delivered at the house on 24th Oct'18. As even on 24th, the letter was not received, i visited your Guindy branch today and i was informed that as number of letters are more at their end they could not effect delivery yesterday ie. 24th and assured that it will be positively delivered today ie 25th Oct'18. But till now (7.16 pm) your office has not delivered the letter. I do not know why the delivery is getting delayed.
Company's use your services despite your charging heavy charges on the hope that you will lend best services and effect delivery of letters promptly to customers and on time. The present case is one of the possible worst services from Blue Dart. Taking excuse that more parcels are there and so could not effect delivery tells about the scant response and responsibility the Blue dart bestow towards its customers. I get a feeling even if the letter is sent by ordinary post, it would have reached me by now. I could not but help to believe that expecting timely services from big and so called reputed companies like yours is a far cry.
[Oct 26, 2018] Blue Dart Express customer support has been notified about the posted complaint.
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