Blue Dart Express — not delivered or contacted

Address:

Alappuzha, Kerala, 689124

There was no delivery attempt made for the consignment which suppose to receive my parents passport from US embassy and i didn't receive any call from the delivery person however my father went and collected his passport by the time mothers passport returned back to us embassy Chennai .Address has been clearly mentioned with landmark and easily identifiable. We lodged a complaint to blue dart head mentioned in their website but no response so far.