Blue Dart Express — not delivering the item, saying to come and collect in their branch office

Address:Guntur, Andhra Pradesh, 522102

I mahesh frm airforce station suryalanka 522101. Everytime i order online, bluedart collect items and not deliver to my place rather call and tell to collect in bapatla branch office saying no delvery range to suryalanka. My question is if they dont have delivery range why are they taking my item. Please reply for this and i will also take legal action about this.
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Delivery service is absolutely unprofessional and without even attempting to deliver package, they update system saying "No Such Consignee At The Given Address"

Are we fool to provide invalid address for bank documents.

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