Blue Dart Express — not delivering the shipment

Address:

Jammu, Jammu and Kashmir, 194101

Tracking id [protected].
A shipment was booked on 18th feb 2018 and expected delivery date was 22nd feb 2018. The consignment is of great importance to me.
There is very poor response from your office. The official customer care number is invalid.
1. The product is lying in jammu since last two days and due to their monopoly they have delayed the delivery date.
2. The jammu office is not responding to any calls.

Kindly have a look to avoid further complications.