Blue Dart Express — Not Received my Consignment yet

My consignment number [protected] hasn't been delivered yet. Everyday I call to customer care they say today it will get delivered. This is going on from last 5 days and every time they give an excuse that it was holiday and we are cleaning our backlogs but today it will be delivered. WHO WILL BE RESPONSIBLE IN CASE OF PERISHABLE PRODUCTS OR DAMAGED PRODUCTS????????????????????? YOU SHOULD BE VERY MINDFUL I WILL CLAIM MY DAMAGES DUE TO VERY VERY LATE DELIVERY...